This store requires javascript to be enabled for some features to work correctly.

  • Shop
    • Nail Paint
      • Signature Palette
      • Natural Palette
      • Watercolour Palette
    • Base, Top Coat and Cuticle Oil
      • Base Coat
      • Top Coat
      • Cuticle Oil
  • About
    • About
      • Palette London
      • Our Formulations
      • Meet The Super 3
      • Our Certifications
      • Our Trust Badges
      • Sustainability
      • Create Studio
  • Shop
    • Nail Paint

      • Signature Palette
      • Natural Palette
      • Watercolour Palette
    • Base, Top Coat and Cuticle Oil

      • Base Coat
      • Top Coat
      • Cuticle Oil
  • About
    • About

      • Palette London
      • Our Formulations
      • Meet The Super 3
      • Our Certifications
      • Our Trust Badges
      • Sustainability
      • Create Studio
Palette London
  • £0.00
Palette London
Search Cart £0.00
Palette London

Returns & Exchanges

Are You Unhappy With Your Product?

If, for whatever reason, you are not happy with your Palette London online purchase, we will gladly issue a full refund to the original credit card for any unopened merchandise returned to us within 30 days from the date of purchase. 

Please note that we cannot offer exchanges or refunds on any opened or used products. This does not affect your statutory rights. 

Don’t forget to obtain proof of posting, as we may not be able to process your refund or replacement in the rare event that your package is lost in transit.

Stockist Returns

We are unable to accept returns for items purchased from our stockists. You will need to contact them directly to arrange your return or exchange.

Palette London

Faulty Product Returns

We carefully check every item to ensure your order arrives in pristine condition. We would be very sorry to hear that your product is imperfect. For quality assurance purposes, we request that you return the item in question, as we cannot comment on products we do not receive.

We recommend that you obtain a certificate of postage and receipt so you can track your parcel and so that postage costs can be refunded in the event of a faulty product. We will then arrange for a replacement product to be sent to you, or if you prefer, a full refund.

The First Step Is To Let Us Know

Please email studio@palettelondon.com or get in touch via the Contact the Studio page with the details regarding your request. 

Our Returns Address:

Palette London Limited
Unit 2, Park Farm Industrial Estate
Billesdon
Leicestershire
LE7 9FN

Please allow seven days from the day you return your package for your refund request to be processed. 

Join Our Newsletter

Sign up now to receive 10% off your first beauty haul.

Enjoy monthly musings from our studio that will reveal new editions, trends, hints and tips, plus special offers for those in the know.

About
  • Palette London
  • Our Formulations
  • Meet The Super 3
  • Our Certifications
  • Our Trust Badges
  • Sustainability
  • Create Studio
  • Site Map
Customer Service
  • Contact the Studio
  • Delivery
  • Returns & Exchanges
  • Terms & Conditions
  • Privacy
Luxury Rewards
  • Palette Points
  • Competition
Stockists
  • Become a Stockist
  • © 2023 Palette London

New to Palette London?

Sign up now to receive 10% off your first beauty haul

Enjoy monthly musings from our studio that will reveal new editions, trends, hints and tips, plus special offers for those in the know!

New to Palette London?

Sign up now to receive 10% off your first beauty haul

Enjoy monthly musings from our studio that will reveal new editions, trends, hints and tips, plus special offers for those in the know!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.